BOOKING TERMS & CONDITIONS

​Please carefully review these Booking Terms & Conditions before scheduling your appointment. By booking an appointment with Delzora Rose, you acknowledge that you have reviewed and agree to the policies applicable to your appointment.

Your appointment confirmation email may also contain important information regarding your service, appointment, and current policies.

WAIVER OF LIABILITY & ASSUMPTION OF RISK

I (client) understand that eyelash extension application and removal involve products and procedures that may carry certain risks, even when performed with appropriate care. Potential reactions or complications may include, but are not limited to, eye irritation, redness, itching, swelling, discomfort, pain, sensitivity, allergic reaction, or other adverse reactions. Serious eye complications are uncommon but may require medical attention. I (client) understand that eyelash adhesive will be used to attach artificial eyelash extensions to my natural eyelashes. Adhesive or other materials may become dislodged during or after the procedure and could cause irritation or require additional care. I (client) understand that eyelash extension removal involves the use of an adhesive-removal product. Although precautions are taken during removal, the product may potentially irritate the eyes or surrounding skin. If I (client) experience significant irritation, redness, swelling, itching, pain, an allergic reaction, vision changes, or another concerning reaction, I (client) understand that I should seek appropriate medical attention. Delzora Rose and its service providers do not diagnose or treat medical conditions. I (clients) understand that rubbing, pulling, picking, tugging, or attempting to remove eyelash extensions myself may damage my natural lashes and may cause irritation, swelling, redness, pain, breakage, or damage to the natural lash follicle. If I (client) experience irritation following my service and would like Delzora Rose to professionally remove my extensions, I should contact Delzora Rose as soon as possible. Requests made within 24 hours of the original service will be reviewed based on the circumstances. After this period, a standard lash-removal appointment and applicable fee may be required. By proceeding with the service, I (client) acknowledge the disclosed risks and consent to the eyelash extension application and/or removal procedure. To the extent permitted by applicable law, I (client) agree that Delzora Rose and the service provider will not be responsible for injuries, reactions, expenses, or damages resulting from my failure to follow disclosed instructions, aftercare requirements, or other circumstances outside the service provider’s reasonable control.

Nothing in this agreement is intended to waive rights or responsibilities that cannot legally be waived under applicable law.

BEFORE YOUR APPOINTMENT: Please arrive prepared for your scheduled service.

• Arrive with a clean face and clean lashes, free from makeup, mascara, oils, strip-lash adhesive, clusters, or other products that may interfere with your service.

• Please use the restroom before your scheduled appointment whenever possible.

• No additional guests are permitted unless they are also being serviced. This includes children.

• Delzora Rose does not perform standard fills over another lash technician’s work.

• Do not apply or glue lashes onto your natural lashes before your appointment.

If you arrive with another technician’s work or lashes that require removal, your appointment may need to be changed to a foreign fill, removal and full set, or another appropriate service. Additional fees may apply. If there is not enough scheduled time to safely complete the necessary additional work, your appointment may need to be rescheduled or canceled according to the applicable cancellation policy. Please book a lash-removal service in advance when removal is required. Same-day and squeeze-in appointments: $35 additional fee.

DURING YOUR APPOINTMENT

You will receive the service and add-ons that were reserved when your appointment was booked. Last-minute service changes, upgrades, or additional requests are not guaranteed. Requests that substantially change the scheduled service time may require an additional fee, rescheduling, or cancellation if adequate time is unavailable.

Please select all desired add-ons when booking so that enough time is reserved for your appointment.

RESCHEDULING & CANCELLATION POLICY

Your appointment time is reserved specifically for you. Late cancellations and reschedules prevent Delzora Rose from offering that appointment time to another client.

A minimum of 8 hours’ notice is required to cancel or reschedule an appointment.

Cancellations or rescheduling requests made with less than 8 hours’ notice are subject to a $35 last-minute inconvenience fee. Cancellations or rescheduling requests made 1–4 hours before the scheduled appointment may require payment of the remaining service balance. After qualifying late cancellations, reschedules, or missed appointments, Delzora Rose may require the client’s next two appointments to be paid in full in advance. Clients are permitted a maximum of one reschedule per appointment, subject to availability and these policies. Deposits are non-refundable and non-transferable. Canceled appointments do not qualify for a deposit refund.

Promotional pricing, coupons, specials, or deals associated with an original appointment may be forfeited when the appointment is rescheduled or canceled.

TARDINESS POLICY

Please arrive on time. A 5-minute grace period is provided. After the 5-minute grace period, a $15 late fee may be applied. If you are more than 15 minutes late, your appointment may be canceled because there may no longer be enough time to safely and properly complete your service. Applicable cancellation or inconvenience fees may be charged to the authorized payment method on file or invoiced to the email associated with your booking. An outstanding balance must be paid before another appointment can be accepted. A new appointment requires a new deposit. Following qualifying late cancellations or missed appointments, the next two appointments may require full payment in advance.

NO-SHOW POLICY

Failure to arrive for a scheduled appointment without appropriate notice is considered a no-show. No-shows are subject to a $50 inconvenience fee. An invoice may be sent to the email address associated with the appointment, and future booking privileges may be suspended until the outstanding balance is paid. A new appointment will require a new deposit. Following a no-show, Delzora Rose may require the next two appointments to be paid in full before service. Repeated no-shows or missed appointments may result in termination of future services with Delzora Rose.

PROPERTY & THEFT POLICY

The premises may use 24-hour video surveillance for safety and security purposes.

Delzora Rose property may not be removed from the premises without authorization.

Unauthorized removal of merchandise, supplies, equipment, products, or other property may result in a $200 fee, termination of future booking privileges, and/or further action as permitted by law. If an item is accidentally removed, please contact Delzora Rose and return it immediately.

CLIENT CONDUCT & BOOKING PRIVILEGES

Delzora Rose reserves the right, to the extent permitted by applicable law, to refuse or discontinue future services when a client violates business policies or creates a safety, security, payment, or conduct concern.

Examples may include:

• Harassment, threats, or abusive conduct
• Fraudulent transactions or payment disputes involving legitimately authorized services
• Repeated violations of booking policies
• Using another person’s information without authorization
• Theft or attempted theft
• Sharing private business or personal information without authorization
• Repeated unpaid balances, or confusion, lateness, or abusing policies
• Inappropriate conduct toward the service provider, clients, or guests
• Abuse of promotions, services, rewards, or booking privileges

Any outstanding balance must be resolved before future booking privileges may be reconsidered.

PHOTOGRAPHY & MEDIA CONSENT

If I provide consent for photography, I authorize Delzora Rose to photograph or record my completed service, including my face, eyes, eyelashes, makeup, brows, or other serviced areas, before and/or after the procedure.

With my consent, these photographs or recordings may be used for Delzora Rose’s portfolio, website, social media, advertising, marketing, or educational materials.

Where legally permitted, I authorize reasonable editing or retouching for presentation purposes.

Photography consent should be treated separately from consent to receive a beauty service. A client may ask whether photography can be declined without affecting their eligibility for the underlying service.

LASH CARE & MAINTENANCE

I agree to follow the aftercare instructions provided by Delzora Rose.

Failure to properly care for eyelash extensions may negatively affect retention and the health or appearance of the natural lashes.

For best results:

• Avoid unnecessarily touching, rubbing, pulling, or picking at your extensions.

• Follow the service provider’s instructions regarding water, steam, moisture, and cleansing following application.

• Avoid oil-based products around the lash line when they are incompatible with the adhesive or aftercare instructions provided.

• Do not use an eyelash curler on extensions.

• Avoid mascara unless the product and application have specifically been approved for use with your extensions.

• Do not attempt to remove professional eyelash extensions yourself.

• Book a professional lash-removal service when removal is necessary.

• Clean your lashes according to the aftercare instructions provided by Delzora Rose.

• Be mindful of sleeping positions and habits that repeatedly press, pull, or rub against the extensions.

If I experience significant itching, irritation, redness, swelling, pain, vision changes, or another concerning reaction, I understand that I should seek appropriate medical attention. I may also contact Delzora Rose regarding professional removal when appropriate.

Any corrective service required because of improper aftercare, picking, pulling, unauthorized removal, or failure to follow aftercare instructions may be performed at the client’s expense.

HEALTH DISCLOSURE & INFORMED CONSENT

I understand that eyelash extension application and removal may not be appropriate for every person. Adhesives, removers, tapes, pads, and other products used during the service may cause irritation or allergic reactions in some individuals.

I agree to disclose relevant allergies, sensitivities, eye conditions, recent eye procedures, skin conditions around the treatment area, or other circumstances that may affect whether the service can be safely performed. I understand that lash appointments may require me to remain still with my eyes closed for an extended period, potentially two hours or longer, depending on the service.

If I wear contact lenses, I understand that I may be asked to remove them before lash application or removal. I confirm that, to the best of my knowledge, I have disclosed relevant information requested by the service provider and will follow safety instructions provided during my appointment. If there is a concern that a service may be inappropriate because of a medical condition, allergy, injury, infection, recent procedure, or other health concern, I understand that Delzora Rose may decline or postpone the cosmetic service and recommend that I consult an appropriate licensed healthcare professional.

APPOINTMENT COMMUNICATIONS

By booking, I understand that I may receive appointment-related emails and/or chat messages, including confirmations, reminders, policy notices, schedule changes, and other information directly related to my appointment. Current policies may also be included or linked within appointment confirmation communications.

REFUNDS & SERVICE FEES

Services and products are non-refundable after the service has been completed, except where otherwise required by applicable law. Deposits, specials, deals, promotions are non-refundable and non-transferable. If you pay full payment, only deposit will be not be refunded if canceled 8 hours before appointment. Otherwise 50% of remaining balance will be compensated. Additional fees may apply when a client requests services or add-ons that were not selected during the original booking and sufficient time is available to accommodate the request; cancellation, no show or tardiness. 

SPECIALS, PROMOTIONS, DEALS & GIFTS

Unless otherwise stated, specials, promotional offers, discounted appointments, deals, and promotional packages require full payment. Promotional purchases are considered final sale except where otherwise required by law.

Promotional appointments and offers are:

• Non-refundable
• Non-transferable
• Subject to availability
• Not combinable with another coupon, discount, promotion, deal, or reward unless specifically stated. Promotional pricing may be forfeited following a late cancellation, late reschedule, or no-show. If the appointment is rebooked, the current regular service price may apply. Please select all additional services and add-ons when making your appointment. Additional services cannot be guaranteed on the day of the appointment.

Rescheduling does not guarantee that another promotional appointment time will be available.

WAITLIST

How Our Waitlist Works

If your preferred appointment time is unavailable, select Join Waitlist on the booking page and provide your preferred dates and times.

If an opening becomes available that matches your request, Delzora Rose may contact you. Waitlist availability may result from cancellations, schedule adjustments, or newly opened appointment times. Joining the waitlist does not guarantee an appointment.

To improve your chances of securing an opening:

• Provide multiple acceptable dates and times.
• Keep your contact information current.
• Respond promptly when contacted.
• Check your email and booking notifications regularly.

Waitlist openings may become available at the last minute and are generally offered based on availability. An opening is not reserved until the booking process and any required payment are completed.

LOYALTY REWARDS PROGRAM

Eligible customers may earn points or receive rewards through the Delzora Rose Loyalty Rewards Program.

Depending on the current program, benefits may include:

• Discounts on eligible products or services
• Complimentary products or services
• Exclusive offers or benefits
• Early access to products, services, or events
• Loyalty recognition or awards
• Exclusive merchandise
• Other promotional rewards

Loyalty Rewards Terms

Members must maintain an eligible account or membership, when required, to earn and redeem rewards. Rewards and points belong to the participating member and cannot be transferred to another person. Points and rewards have no cash value and cannot be exchanged for cash. Customers may opt out of the loyalty program. Unused points or rewards may be forfeited when an account is closed or participation ends.

Reward Redemption Rewards may only be redeemed after the required number of points has been earned. A minimum eligible merchandise purchase of $5.01, excluding taxes and shipping, may be required to redeem certain reward coupons. Only one reward voucher or points redemption may be used per eligible transaction unless otherwise stated. Rewards cannot be combined with coupons, promotional codes, discounted services, discounted products, deals, specials, or other vouchers unless expressly permitted. Rewards generally apply to eligible product or service prices and do not apply to shipping, delivery, taxes, fees, or other excluded charges. Each reward may be limited to one eligible item or service according to the terms presented with that reward. Members must properly identify or log into their participating account when redeeming rewards.

Points Expiration

Points have no cash value. Points will disappear if used on a special, sale, protion or discounted service/ product; cannot retrieve. Points will disappear 3 months without an eligible purchase or qualifying account activity.

Membership Tiers

When membership tiers are offered, tier placement may be determined by qualifying points earned during the applicable membership period according to the current program rules.

Fraud & Abuse

Delzora Rose reserves the right, to the extent permitted by applicable law, to suspend or terminate participation in the Loyalty Rewards Program or cancel unused rewards in cases involving suspected fraud, abuse, manipulation of rewards, or violations of program terms. Program benefits, qualifying activities, and terms may be updated from time to time. Any changes will be applied consistent with applicable law and the terms communicated to participating members.

PRIVACY & SAFETY

Delzora Rose values the privacy and security of client information.

Information collected through booking, purchasing, loyalty participation, or client communications may be used to provide and improve your beauty experience, including:

• Processing appointments and purchases
• Providing requested products and services
• Personalizing eligible services and offers
• Sending appointment-related communications
• Administering loyalty benefits
• Maintaining business and transaction records
• Protecting against fraud and unauthorized activity

Where applicable, clients may have choices regarding promotional communications and certain uses of their information. Delzora Rose does not sell client information for monetary payment. Third-party providers used for booking, payment processing, website services, communications, or other business functions may process information according to their own terms and applicable privacy requirements. Privacy and security practices may be updated as the business, technology, and legal requirements evolve.

WHOLESALE INQUIRIES

Delzora Rose lash supplies and professional beauty-product wholesale opportunities are coming soon. Additional information regarding eligibility, minimum quantities, pricing, and wholesale ordering will be announced when the program becomes available.

PAYMENT METHODS

A deposit is required for all standard service appointments unless otherwise stated.

The deposit is applied toward the scheduled service balance and is non-refundable and non-transferable.

Specials, deals, and promotional appointments may require full payment at the time of booking.

The remaining balance must be paid according to the payment instructions provided by Delzora Rose.

Accepted payment methods may include:

• Credit cards
• Debit cards
• PayPal
• Apple Pay
• Eligible installment-payment options

Cash payments may require the exact amount, as change may not be available.

Digital payments must be completed through an authorized Delzora Rose payment link, booking system, or point-of-sale register.

Applicable taxes, processing charges, or other legally permitted fees will be disclosed when required.

CLIENT ACKNOWLEDGMENT

By booking and/or receiving services from Delzora Rose, I acknowledge that I have had an opportunity to review the applicable Booking Terms & Conditions.

I understand the policies concerning deposits, cancellations, rescheduling, tardiness, no-shows, service preparation, aftercare, payments, promotions, and client conduct.

Where separate consent is legally or operationally appropriate—including photography/media consent or particular treatment consent—Delzora Rose may request that consent separately. I understand that policies may be updated from time to time and that the policies applicable to my appointment will be communicated through the booking system, confirmation materials, or other Delzora Rose communications.

All about Information Security

Everything we do, and the data we collect, is in pursuit of giving you a better beauty experience.
 

•  With personalized products, services and offers
•  We respect your privacy and choices. You can opt-out at any time
•  We do not sell your data
•  We require partners to abide by the law and protect your information
•  We will continue to evolve and update our privacy and security practices because retaining your trust is important to us.

 Lash supply and product wholesale coming soon.